Riverside Internet Services


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Billing Policy

Riverside is an Internet Service Provider. As an Internet Service Provider, we feel that we should use the Internet in lieu of traditional services such as the U.S. Postal Service whenever possible. For that reason, Riverside does it's invoicing by E-MAIL, and NOT by the U.S. Postal Service.

This policy is subject to change at any time without notice.

The DUE DATE portion of this policy is in effect beginning Sept. 17, 2001 and does NOT supersede previous first of the month due dates for existing Riverside customers.

When you open a dial-in account you will pay for and receive service until the day before that date in the following month. The day of the month that you begin service is your DUE DATE.

Payment for services are always paid in advance. Also, USE of the service, no matter the duration during your "Due Date" billing cycle, constitutes a month of service.

Ten days prior to the expiration of your account you will be EMAILED an invoice for the next month of service. The email address that we send the invoice to will be the email address that appears on your registration form. This, by default will be your Internet_Log-on_Name@riverview.net.

If you are subscribing to Riverside Internet after being on other services, (or are an existing Riverside cusotmer) and have established an e-mail address at hotmail, excite, yahoo, or some such other mail service, and have no intention of using your default @riverview.net account, YOU need to tell us what that email address is. We have no other way of knowing

We accept cash, checks, money orders, PayPal, and all Major Credit Cards/Debit Cards*.

Accounts that are 10 days past due will be automatically de-activated by Riverside's Billing and Authentication System. The account holder is liable next months service if they dial in to our service at any time AFTER their due date.

Riverside's Billing and Authentication System sends out two late notices.

Past due accounts will be EMAILED a late notice five (5) days and two (2) days prior to their account being automatically de-activated by Riverside's Billing and Authentication System.

We suggest that you print our invoice and keep it with your other monthly bills.

Persons who wish to have their invoices send by the U.S. Postal Service will be charged $2.00 per invoice.

Accounts that are ten days past due will be terminated WITHOUT NOTICE. The account holder is liable next months service if they dial in to our service at any time AFTER their due date.

Persons who give us checks that are returned for insufficient funds will be charged a $25.00 processing fee.

There will be NO refunds on prepaid services for any reason other than moving out of our service area**. When prepaid account holders leave our service area**, their accounts are subject to the following cancellation fee: $19.95 for monthly subscribers, $20 + 19.95/month for each full or partial month used for annual and semi-annual prepaid subscribers. NO exceptions.

Those with computer or phone line problems can have their account suspended. Full credit will be given when the problem is fixed.

*Riversides charge for Internet service is $19.95.
** Riverside Internets service area is considered to be any place that Riverside Internet Services has dial up numbers available for use.

Emailed Invoices

Below is a sample of the invoices that our new system generates. Invoices are emailed monthly to all of Riverside dial-in customers.

To: customer@RIVERVIEW.NET Subject: Invoice DB-3379	< Address and Subject
Customer Information ============================== Your Name 0000 Quite St. Grant, MI 49327 United States	< Customers name and address
Return Information ================================ Riverside Internet Services 8232 S. Mason Dr. Newaygo, MI 49337 Phone: 231-652-2562 Fax: E-Mail: billing@riverview.net	< This where to send your check.
Summary for Account #3 as of 10/25/2001 ==================================== Total Amount Due: $19.95 Past Due: $0.00 Current: $0.00	<Send the amount shown in "Total Amount Due" If "Total amount due" is $0.00 send nothing.
Service Date Description Quantity Rate Amount ============ ======================================= Previous Balance as of 10/25/2001 0.00 10/25/2001 Unlimited Monthly Internet Access 1.00 19.95 19.95 Invoice Total: 19.95 =============================================	<Shows charges for 1 month of service. Does NOT mean that you must send amount shown here. To see how much you are required to send, look at the "Total Amount Due:" line above.

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